Chatbots are the next big thing under the Robotic Process Automation systems. If you do not know already, chatbots are nothing more but Artificial Intelligence (or AI) based bot software. All of these AI-based bots can easily stimulate or even fire up a conversation with a real human user visiting a website, App within their mobile, or even through mobile calls.
Chatbots are one of the most important features of any Business 2 Business site nowadays. But, just a few years ago these Artificially intelligent bots did not even exist. Chatbots help your business, help the users, and is very useful overall. There are many use cases when it comes to chatbots and we will come to that part a little later.
How do chatbots work?
There are mainly 2 different streamlined ways when it comes to the answer to the question asking “how does a chatbot work?”. So, let’s answer the question. A chatbot may work in two ways. Either the webmaster pre defines some answers to some of the frequently asked questions. So when the user asks the question or something similar to the chatbot, it can easily answer the user. Another method is that the chatbot learns everything from scratch. Even though the webmaster needs to predefine some stuff at first, the chatbot eventually learns the correct responses and at the end provides a pretty smooth conversation with a real human.
There are different chatbot services as well as some giant chatbot service providers out there on the internet increasing the trend day by day. Nowadays you have got a chatbot set up on every other website that you visit. Cool right?
Chatbots are nothing more than the advanced level of question answering system requiring no extra human input when in full action. Chatbots are getting used worldwide right now. At the end of the day, chatbots help you interact with your users in real time without you even staying there. If you have got a B2B or a B2C website, each conversion matters and a chatbot is definitely going to acquire you some good leads down the road.
How to get started with a chatbot?
There are a lot of ways through which you can get a chatbot up and ready for your website or mobile app. There are a lot of tools and services up there through which you can create your chatbot. Now, depending on how you are going to use the chatbot, the best approach is going to change accordingly. The current chatbot providers provide some of the best Natural Language Processing technologies available out there. Some are better than others, but when you combine this technology with machine learning and semantic understanding, you have got the best in your hand.
Chatbots can be extremely helpful if you want to keep interacting with your audience and even your potential customers when you are not there. Not only that, chatbots can seamlessly handle FAQ interactions as of now saving a lot of human resources.